FAQ

Ans：Please check the error messages.
   - Are all the words entered in single-byte characters where specified? Apostrophes and quotation marks often seems to be the cause.
   - When you upload the files, make sure that the file name is in ENGLISH and in below format.
    [VIP registration form: xls / Product Pictures: jpg, gif, png / Press Release: pdf / Logo: ai, eps ]
Please contact us if you need further assistance.

Ans：Please update [Contact Info] form to change the contact person. You can update this form anytime up until the show. Show management will send out notices based upon the registered information.

Ans：You can register your group companies, distributors, agents, manufacturers of your products or Japan branch in [Co-Exhibitor] registration form.
By registering them, they can get the same support services as you do and also get an opportunity to be listed on official promotional materials, such as Exhibitor Directory. It will surely give them a great chance to promote, so please make sure to register them.

Ans：
【Invitation Tickets】
You may download e-invitation tickets at [Invitation Ticket Request (Free)] form. Utilize the sample email format and send it to ALL of your database.

【VIP Invitations】
Please register necessary information on the [VIP Guest Registration (Free)] form. Then we will issue VIP Invitations (PDF).

Ans：All visitors are required to submit 2 business cards with the Invitation ticket to enter the show.  Please advise your customers to bring them.
*Admission fee: JPY 5,000/person without invitation ticket.

Ans：Yes. "Exhibitor Directory", an online searching system of exhibitors/exhibits, will be launched and be opened to visitors and press in August.
The information you register in [PR for Visitors] will be listed there. Moreover, you can update the information up until the show. So keep adding more products / licenses as their information and images become available!

Ans：Yes. You can order interpreter service with the application form.

Ans：There are some lockers inside the show venue; however, Show Management does not provide any deposit services.  Show Management is not responsible for any lost, stolen and damages of personal belongings of the exhibitors and the visitors.  Please make sure to keep an eye on your belongings, especially computer, expensive exhibits and equipment.

Ans：Yes. Our official travel agent for the show, has reserved rooms at hotels (at special rates) near the venue. For hotel reservation, please contact our official travel agent by applying online.
We recommend you to book it as early as possible, as the rooms fill up quickly.

Ans：Your booth location & booth number will be informed by email from the beginging of September.

Ans：No, the booth is provided to exhibitors as raw space ONLY.
Please make sure to arrange at least back & side walls, carpet (covering whole booth space) and the company name board.

*If you have ordered Rental Display System, the basic furnishing is included.
*To make quotes individually, you can contact our official contractor.

Ans：Refer to the Regulations for Booth Construction.

Ans：The limit of the stand height including the decoration is 3.6m. If your exhibits are higher than 3.6m, please contact Show Management immediately.
A partition wall between adjacent booths must be 2.7m-3.6m in its height.
Click here for further details.

Ans：In-advance application is required to build a ceiling.
Please read Ceiling Construction.

Ans：No, you cannot replace items in Rental Display System.
If you have any unnecessary furniture, please indicate in "5. Other Requests" in [Booth Construction] form, or visit Show Management Office during the move-in period. Please also note that the charge will not be reduced even if you cancel any of the furniture.

Ans：Please use low adhesive tape or velcro tape, which can be taken off after the show. You can also hang them with chains. For the size of each wall panels, please contact our official contractor.

Ans：It will be available by 10am on the day before the show.

Ans：The electrical power supply and outlet are included in Rental Display System, but if you are planning to build your booth with your own contractor, you will need to order them additionally.
Please refer to Electrical Service.

Ans：Refer to the Show Schedule.

Ans：There are 2 ways to ship your goods to the venue.

1. Shipment with a freight forwarder
This option is suitable for large cargoes, heavy exhibits, goods that need special permission to import, etc.
See the shipping manual of our official forwarder, Nippon Express Co., Ltd.

2. Shipment by Air-courier
Please mark all the boxes as below, and make sure that you or someone is present at your booth when packages arrive. Show management will NOT receive any goods on your behalf.

Company Name:
Booth No.: (Hall ○○)
Attn.: Mr./Ms.
Show Title: AI EXPO / BLOCKCHAIN EXPO / QUANTUM COMPUTING EXPO
Address: Makuhari Messe 2-1, Nakase, Mihama-ku, Chiba-city, 261-8550 Japan

IMPORTANT
Please note that Show Management cannot be your consignee.
As it takes time to import your goods and some products may not be released immediately, please allow enough time and contact the shipping forwarder in advance.

Ans：Assign a forwarder in advance to pick up your packages after the show.
You may not leave them at your booth (the removal fee will be charged on your account in that case).

Ans：Yes, "Vehicle Pass" is required for every vehicle that will enter/exit the exhibition halls during the move-in/out period.
You can download the  "Vehicle Pass" from EXHIBITOR MANUAL on the Exhibitors Website.
Please check Show Schedule for the times when vehicles are permitted to enter the exhibition hall.

Ans：There is no storage space for your cases, crates and boxes, and Show Management will not provide any.  Please keep your goods at the designated storage area inside of your booth.
For more storage space, contact show venue for their locker service.

Ans：Stepladders are not available at Show Management. Contact official rental furniture supplier if you wish to rent them. For carts, you can borrow for FREE during move-out period. Please visit the on-site Show Management Office for availability.

*Numbers are limited.
*It's first come first served. We're sorry but we don't accept reservations.

Ans：No badges are necessary during move-in/out period.
On the other hand, "Exhibitor Badge" is required during the 3 days of the show. Download "Exhibitor Badge Exchange Voucher" from EXHIBITOR MANUAL on the Exhibitors Website and bring it to the on-site Exhibitor Registration Counter with 2 business cards per person.

Ans：Exhibitors (including your own booth contractors) who wish to work overtime from 8:00pm-10:00pm are required to submit an application form(Free) at the on-site Show Management Office.

*No overtime work is allowed during the exhibition.

Ans：Please refer to the parking info of the show venue.

Ans：Basically no vehicles are allowed to enter the gate (including truck yard) during the show period.
However, you can enter the gate for a temporary drop off, so please explain that with your booth number to the security guards. After dropping off the goods, the vehicle must be moved out immediately from the gate or parked in a parking lot. It cannot be parked  in the truck yard for a long time.

Ans：Since this is a business show, those under 18 years old are not allowed to enter.

Ans：You can give out free samples to your clients for promotion at your booth. Please do not provide anything at common area, such as aisle and hall area.
For food and drink, please ask the local public health department.
[Chiba-city Public Health Department]
TEL：+81-43-238-9934

Ans：Yes, you can apply for Booth Cleaning Service at additional cost.
It is exhibitors' responsibility to remove all crates, boxes, plywood. Any materials left behind will be disposed of and charged to the exhibitor.
Note that disposal of large volume wastes costs additional fees. If you wish to apply for the removal service, contact the official booth cleaning service.

Ans：Yes. The VIP Lounge is open to both VIP guests and the accompanies.

Ans：

By Plugging:
If you wish to access to the Internet at your booth, you are requied to apply for the service to Kissei Comtec in advance. Apply to Kissei Comtect directly.

By connecting Wi-Fi:
Free Wi-Fi service is not provided in the exhibition halls of Makuhari Messe.
If you wish to use Wi-Fi network at your booth, please arrange by yourself (at the airport etc.) before the show.

Free public Wi-Fi area "outside exhibition halls" is provided by Makuhari Messe.
Please visit https://www.m-messe.co.jp/en/facility/service for details.
* Please note that this free service is NOT provided inside the exhibition halls.

Ans：
Lounge:
Free of charge. Please refer to the Floor Map for the locations. The map will be available at the show venue.

VIP Lounge:
Free of charge. Exclusive area for VIP visitors, exhibitors who have VIP badge, and their accompanies only.
Please refer to the Floor Map for the locations. The map will be available at the show venue.

Restaurant:
Please refer to the below for the locations.
https://www.m-messe.co.jp/en/facility/shopping

Ans：Yes, "Exhibitor Badge" is required for all exhibitors to enter the exhibition halls during the 3 days of the show.
Please print out "Exhibitor Badge Exchange Voucher" from EXHIBITOR MANUAL on the Exhibitors Website and bring it to the on-site Exhibitor Registration Counter with 2 business cards per person.
*For those who have the VIP Invitation, please bring it to the same registration counter to receive a VIP Badge.

Ans：For those who do not have business cards, please prepare 2 business card size paper with company name and his/her name at the on-site Exhibitor Registration Counter.

Ans：Yes, you may enter BLOCKCHAIN EXPO TOKYO EXPO TOKYO & QUANTUM COMPUTING EXPO TOKYO as well.